Refunds and Returns

This page forms part of our Terms and Conditions which you are deemed to have accepted once you have placed your order.

 

We only deliver to United Kingdom Addresses - see below.

 

We do not deliver to P.O. Box addresses.


All orders are fuly tracked and have to be signed for upon receipt.
 

To receive a refund or replacement for All Change of Mind / Do Not Like / Damaged Figures you must return said item to Gothic and Fantasy Figures as per the instructions outlined below regardless of value.

 

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All figures are checked before despatch and are sent out in perfect condition.

 

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Change of Mind / Do not Like

 

If for any reason you are not satisfied with your figure or change your mind you must notify us within 24 hours of receipt that you intend to return the item.

 

You must return the figure to Gothic and Fantasy Figures within 14 calendar days of receiving your order by fully tracked mailing service.

 

You must e-mail us with the return tracking number - we are not responsible for the returned parcel if this is not done.

 

The figure and associated packaging must be unused, undamaged and all parts enclosed and fully resaleble.

 

Any free/promotion items given with the returned figure must also be returned or the retail value of free gift/promotion will be deducted from your refund.

 

We do not refund any postage costs on change of mind / do not like returned figures.

 

Refund will be for the returned figure only and will be refunded within 14 days of when Gothic and Fantasy Figures receive returned figure.

 

Damaged Item

 

If in the rare circumstance your figure is damaged upon receipt you must notify us within 24 hours by e-mail detailing what the damage is - you do not need to send photographs.

 

We will inform you by return e-mail how to return the damaged figure and by what postage methods.

 

The damaged figure nust be returned to us within 14 calendar days from date of receipt or you will be deemed to have accepted the figure.

 

The figure must be returned with all parts and with all packaging.

 

You will be given the choice of a replacement figure or a full refund of damaged figure.

 

Return postage costs - either Royal Mail Second Class Signed For or Parcelforce Express48 - will be refunded within 14 days of receipt of returned figure - if you choose any other form of return postage it will not be refunded.

 

You must e-mail the return tracking number to Gothic and Fantasy Figures or we will not be responsible for the returned parcel if this is not done.

 

If you choose a refund this will be made to you within 14 days of Gothic and Fantasy Figures receipt of returned item.

 

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All returns regardless of change of mind / do not like or damaged item must be returned by trackable mail service and you must e-mail the tracking number to Gothic and Fantasy Figures.

All returns regardless of change of mind / do not like or damaged item must be returned with all packaging and securely and safely packaged in the original packing box.

 

If all of the above terms on either option are not fully met we totally reserve the right to return the item to you by basic postage.

Once you have placed an order you are deemed to have accepted these Terms and Conditions.

 

Overseas Orders

 

We only deliver orders to United Kingdom addresses.

If you live overseas and use an address in the United Kingdom for delivery (through a contact/friend/family member who will then forward or deliver the parcel to you) we will not accept returns in any form for whatever reason.

If you do place an order with us you will be deemed to have fully understood and accepted that there can be no return of the order for change of mind, damaged goods or for any other reason whatsoever by yourself or any person used for UK delivery.